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Plarium Support Center Survey
Please fill out the survey below to improve our Support Center.
If you haven’t already, visit our Support Center by clicking on the following link:
https://plariumsupport.zendesk.com/hc/en-us
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1. Where do you go to get answers for your questions about the game? (Please check all that apply)
Support Center
Game Guide
Forum
Support team
My friends
2. What do you think of our Support Center? If you have a minute, please leave us a comment with more information in the space below.
Good
Average
Bad
Other:
3. How do you usually find what you’re looking for at our Support Center? (Please check all that apply)
Using the search option
Checking the article names on the landing page
Looking through each section and article individually
Going to the FAQ section
4. How much time are you willing to spend searching for answers to your questions at the Support Center?
1 - 2 minutes
2 - 5 minutes
5 - 10 minutes
More than 10 minutes
Clear selection
5. Which type of content do you prefer? (Please check all that apply)
Articles with feature description
Step by step instructions with images
Short GIF instructions
Video tutorials
FAQs with short questions/answers
6. How long would you like our video tutorials to be?
1 - 3 minutes
3 - 5 minutes
5 - 10 minutes
More than 10 minutes
Clear selection
7. What do you think about our user interface (design, navigation)? Do you think it could be better? If so, how?
Your answer
8. Which of the following would you like to see? (Please check all that apply)
Alerts about scheduled server updates or downtime
List of known bugs
News section about new features in the game
Teasers of upcoming events
Open comments on articles
Article updates
In-game tips
Emails with tips, in-game news, and frequently asked questions
Other:
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